Welcome, plant lover! These Terms and Conditions (“Terms”) govern your use of the Nature Green Store website (naturegreenstore.com) and your purchase of our botanical products. By accessing our site or placing an order, you agree to be bound by these Terms. We’ve written them in clear, straightforward language to ensure transparency and mutual understanding. Please read them carefully.

Our store is designed for individuals and organizations who share a passion for greenery, from seasoned plant parents to those just beginning their green journey. We specialize in live plants, botanical art, specialized care supplies, and thoughtful plant-themed gifts.

1. User Obligations and Responsibilities

To ensure a positive experience for all members of our community, you agree to:

  • Accurate Information: Provide accurate, current, and complete information during account registration and checkout.
  • Account Security: Maintain the confidentiality of your account credentials and accept responsibility for all activities under your account.
  • Lawful Use: Use the website only for lawful purposes and not in any way that could damage, disable, or impair the site’s functionality.
  • Age Requirement: Confirm you are at least 18 years of age or the age of majority in your jurisdiction to place an order.
  • Prohibited Items: Acknowledge that you are responsible for ensuring any plant you purchase is permitted for import into your country/region. Nature Green Store is not liable for items seized by customs.

2. Product and Service Description

We take great care in presenting our products. However, you acknowledge and agree that:

Live Plants (Air Plants, Cacti, Houseplants, etc.):

  • Plants are living organisms. Their appearance may vary slightly from website images due to natural growth, seasonality, and individual characteristics.
  • We provide detailed care guides (e.g., for Bright Indirect Light Houseplants or Full Sun Houseplants). Ultimate plant health depends on the care environment you provide post-delivery.

Non-Plant Products (Art, Supplies, Gifts):

  • We strive for color accuracy in product images, but slight variations may occur due to monitor settings.
  • Descriptions of Dried Floral Bouquets and Botanical Art Prints detail their artisanal nature; minor, natural variations are inherent to their beauty and are not defects.

🌱 Plant Parent Note: Live plants may experience temporary stress (like slight leaf drop) after shipping. This is normal. Please allow them time to acclimate to their new home.

3. Ordering, Pricing, and Payment Terms

Order Process:

  1. Order Submission: Placing an item in your cart does not reserve it. An order is only confirmed once payment is authorized and you receive an order confirmation email.
  2. Order Accuracy: You are responsible for reviewing your order details (items, quantities, shipping address) before final submission.
  3. Order Cancellation: You may request to cancel an order within 12 hours of placement by contacting [email protected]. We cannot guarantee cancellation once processing has begun.

Pricing:

  • Prices are listed in US Dollars (USD).
  • We reserve the right to correct pricing errors, even after an order is placed. If an error is found, we will notify you and offer the option to confirm at the correct price or cancel the order.
  • Prices for items in Bargain Gifts – Sale Items are final as marked.

Payment:

  • We accept: Visa, MasterCard, JCB, and PayPal.
  • Payment is processed securely at checkout. Your card will be charged at the time of order placement.
  • For Corporate Plant Gifts & Services, separate invoicing terms may apply as agreed upon prior to order fulfillment.

4. Shipping and Delivery

We ship from Mesa, Arizona, USA, to most global destinations (excluding parts of Asia and remote regions as determined by carriers).

Processing & Methods:

  • Processing Time: 1-2 business days (excluding weekends/holidays).
  • Standard Shipping ($12.95): Via DHL/FedEx. Estimated delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS. Estimated delivery: 15-25 business days after shipment.

Customer Responsibilities:

  • Provide a complete and deliverable shipping address.
  • Be available to receive live plant deliveries promptly to prevent weather-related stress.
  • Inspect packages upon delivery. For visible damage, note it with the carrier at the time of delivery and contact us immediately.
  • Understand that delivery estimates are not guarantees. Delays due to customs, weather, or carrier issues are beyond our control.

5. Returns, Exchanges, and Refunds

Our goal is your complete satisfaction. Our full Returns & Exchanges Policy is incorporated into these Terms. Key points include:

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition.
  • Process: You must contact us first at [email protected] to obtain a Return Merchandise Authorization (RMA) number before sending anything back.
  • Refunds: Issued to the original payment method within 5-10 business days of us receiving and inspecting the return. Original shipping fees are non-refundable unless the return is our fault.
  • Exchanges: We happily exchange for store credit or a different product of equal value.

Final Sale / Non-Returnable Items:

To ensure quality and safety, the following cannot be returned:

  • Dried Floral Bouquets | Everlasting Beauty (due to delicate, artisanal nature).
  • Personalized or Custom Items (e.g., custom Hanging Basket Arrangements or corporate gifts).
  • Opened or used plant care supplies (fertilizers, soils).
  • Digital products.
  • Items marked “Final Sale” in the Bargain Gifts section.
  • Items damaged after delivery due to improper care or accidents.

🌿 For Live Plant Issues: If your plant arrives severely damaged or Dead on Arrival (DOA), you must contact us within 48 hours of delivery with clear photos. We will promptly arrange a solution.

6. Intellectual Property

All content on this site—including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of Nature Green Store or its content suppliers and is protected by international copyright and trademark laws.

  • You may not reproduce, distribute, modify, or create derivative works from any site content without our express written permission.
  • “Nature Green Store” and our logo are trademarks of our company.
  • Botanical Art Prints, Posters & Stickers are for personal use only. Commercial reproduction is prohibited.

7. Limitation of Liability

Nature Green Store and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use the site or our products.
  • Any unauthorized access to or alteration of your transmissions or data.
  • The conduct of any third party linked to or from our site.
  • Any delay or failure in performance beyond our reasonable control (force majeure).
  • Important: Our total liability for any claim arising from your order shall not exceed the total amount you paid for the specific product(s) giving rise to the claim.

This limitation applies to the fullest extent permitted by law in your jurisdiction.

8. General Provisions

  • Governing Law: These Terms shall be governed by the laws of the State of Arizona, USA, without regard to its conflict of law provisions.
  • Changes to Terms: We reserve the right to update these Terms at any time. The “Last Updated” date at the top will reflect changes. Continued use of the site after changes constitutes acceptance.
  • Severability: If any provision of these Terms is found invalid, the remaining provisions will remain in full force.
  • Contact: For questions about these Terms, please contact us at:
    Email: [email protected]
    Mail: Nature Green Store, Attn: Legal, 944 Dye Street, Mesa, AZ 85225, USA.

Thank you for being part of our growing community. We appreciate your trust and are here to help your green space thrive.

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