Shipping Policy

🚚 Shipping Information: Getting Your Greens to You

We hand-pack every order with love and expertise in Mesa, Arizona, to ensure your plants and products arrive safely. Here’s what you need to know:

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order ships.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Please see our estimated delivery timelines below:

• Standard Shipping (Fee: $12.95): Shipped via DHL or FedEx.
  • Estimated delivery: 10-15 business days after shipment.
  • Recommended for faster, tracked delivery of live plants and fragile items.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Estimated delivery: 15-25 business days after shipment.
  • A great, cost-effective option for non-urgent orders.

💡 Plant Parent Tip: Live plants may experience slight leaf shedding or acclimation stress after transit—this is normal! Please give them a few days to adjust to their new home. Refer to our plant care guides for help.

📦 Returns & Exchanges: Our Green Guarantee

We stand by the quality of our products. If something isn’t right, we’re here to help. Our policy is designed to be fair, transparent, and focused on your happiness.

Key Policy Summary

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in original packaging, and in resalable condition.
• Process: Contact us first to initiate a return. Do not ship items back without authorization.
• Refunds: Issued to your original payment method within 5-10 business days after we receive and inspect the return.
• Exchanges: We happily exchange items for store credit or a different product of equal value.

Step-by-Step Return & Exchange Process

1. Contact Our Rooted Care Team: Within 15 days of receipt, email us at [email protected] with your order number, the item name, and reason for return/exchange. Photos are helpful for damaged items.
2. Receive Instructions: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and a return address. Please do not ship anything without this RMA number.
3. Pack with Care: Securely pack the item in its original packaging. Include the RMA number inside the box. For live plants, we will provide specific repacking guidelines.
4. Ship the Item: Mail your return to the address provided. Return shipping costs are the customer’s responsibility unless the return is due to our error or a damaged/defective item. We strongly recommend using a trackable service.
5. Inspection & Resolution: Once we receive and inspect the return (within 5 business days), we will email you about the status of your refund or exchange.

Refunds: When and How You’ll Get Your Money Back

• Timing: After we approve your return, refunds are processed to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days. The time it takes for the credit to appear depends on your bank or payment provider.
• Amount Refunded: You will be refunded for the cost of the returned item(s). Original shipping fees are non-refundable unless the return is our fault. Return shipping costs are the customer’s responsibility.
• Store Credit Option: For a faster resolution, you may opt for store credit in the form of an e-gift card, perfect for your next purchase of Air Plants, Gift Ideas for Plant Lovers, or any other collection.

Exchange Requests

Want to swap a Botanical Art Print for a sun-loving Full Sun Houseplant? The process is the same as a return. Please indicate your desired exchange item in your initial email. We will handle any price difference and arrange shipment of the new item once the return is approved. Exchange shipping fees may apply.

⚠️ Items We Cannot Accept for Return

To ensure the safety, quality, and integrity of our specialized products, the following items are final sale and cannot be returned or exchanged:

🌱 For Live Plants: If your plant arrives severely damaged or DOA (Dead on Arrival), please contact us within 48 hours of delivery with photos. We will promptly arrange a replacement, store credit, or refund. Your plant’s success is our goal!