Privacy Policy

1. Information We Collect

To provide you with a seamless experience—from helping you find the perfect Bright Indirect Light Houseplant to ensuring your Dried Floral Bouquet arrives safely—we collect several types of information:

Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Transaction & Financial Data: Payment information (processed securely via our payment gateways like PayPal, Visa, MasterCard, JCB). Please note, we do not store full credit card numbers on our servers.
• Profile & Preference Data: Your communication preferences, wish lists, feedback, survey responses, and any information you share when contacting our customer care team.

Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and how you navigated to our store (e.g., from a search for “Bargain Gifts”).
• Cookie Data: See Section 6 for detailed information on cookies and tracking technologies.

2. How We Use Your Information

We use your information with the same thoughtful care we apply to packing our live plants, always aiming to enhance your experience and grow our connection with you.

• To Fulfill Your Orders: To process payments, ship your Floor Plants or Gardening Hand Tools, send order confirmations, and provide customer support.
• To Communicate With You: To send transactional emails (order updates, shipping notifications), respond to your inquiries at [email protected], and, with your consent, send marketing communications about new Botanical Art Prints or Sale Items.
• To Improve Our Services: To analyze site usage, optimize our website layout and product offerings (like our Gift Ideas for Plant Lovers collection), and troubleshoot technical issues.
• For Security & Legal Compliance: To protect our website and business from fraud, and to comply with applicable laws and regulations.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information. We only share your data in the following limited circumstances, much like we carefully partner with specific carriers to ensure your plants’ safe journey:

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing (PayPal, Stripe), shipping carriers (USPS, FedEx, EMS), email marketing platforms, and website analytics. These partners are contractually obligated to protect your data.
• Legal Requirements: If required to do so by law or in response to valid legal requests (e.g., court orders, government investigations).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• With Your Consent: We may share information for specific purposes not listed here only with your explicit permission.

4. Data Storage and Security

We are rooted in Mesa, Arizona, but we serve a global family. Your information may be processed and stored in the United States or other countries where our service providers operate.

Our Security Commitment: We implement robust security measures designed to protect your data, reflecting the same diligence we use to pack Heat Packs for safe plant shipping. These measures include:

• Industry-standard encryption (SSL) for data transmission.
• Secure payment gateways that are PCI-DSS compliant.
• Regular security assessments of our systems.
• Limited access to personal data for employees and contractors on a need-to-know basis.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but promise to respond promptly to any suspected data breaches.

5. Your Rights and Choices

Depending on your location (such as under the GDPR for EU residents or CCPA/CPRA for California residents), you may have certain rights regarding your personal data. We are committed to honoring these rights, which may include:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from our promotional emails at any time using the link in every email.
• Objection & Restriction: Object to or restrict certain processing activities.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

6. Cookies and Tracking Technologies

Like many online stores, we use cookies and similar technologies (e.g., web beacons, pixels) to help our website function, understand how visitors explore our collections (like Cacti & Succulents or Grow Lights), and personalize your experience.

Types of Cookies We Use:

• Essential: Necessary for core functions like shopping cart and checkout.
• Performance/Analytics: Help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and anonymous.
• Functional: Remember your preferences (like language or region).
• Advertising: Used to deliver relevant ads about our products on other websites you visit.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase.

7. International Transfers

As we ship our “leafy love” worldwide* (excluding some regions in Asia and remote areas), your information may be transferred to and maintained on servers located outside of your country of residence. We ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses, to provide adequate protection for your data.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.