Welcome to the Nature Green Store FAQ! We’re here to help your green journey be as smooth and joyful as possible. Below, you’ll find answers to common questions about our plants, shipping, care, and more. Can’t find what you’re looking for? Our roots are in customer care—just reach out.

🌿 About Our Products & Plant Care

What types of plants do you sell?
We offer a thoughtfully curated selection for every plant lover and environment. Our collections include Air Plants, Bright Indirect Light Houseplants, Cacti & Succulents, Floor Plants, Hanging & Trailing Plants, Full Sun Houseplants, and more. We also offer Botanical Art, Care Supplies, and unique Gift Ideas.
How do I choose the right plant for my space?
Browse our collections by your lifestyle and light conditions! Looking for easy-care options? Explore our Low-Maintenance or Pet-Friendly picks. Need a plant for a bright spot? Check Full Sun Houseplants. Each product page includes detailed care instructions to help your new green friend thrive.
Do you offer non-plant items?
Yes! We believe in complementing your green space. Explore our Botanical Art Prints, Posters & Stickers, Essential Plant Care Supplies, Gardening Hand Tools, Dried Floral Bouquets, and creative Crafts and Activities.

📦 Shipping & Delivery

Where do you ship from?
All our leafy love is hand-packed with care at our sunny nursery in Mesa, Arizona (944 Dye Street, Mesa, AZ 85225).
What are my shipping options and costs?
  • 🚚 Standard Shipping (Recommended for Live Plants): A flat rate of $12.95 via DHL or FedEx. After 1-2 days of careful order processing, delivery typically takes 10-15 days after shipment. This faster, tracked service is ideal for ensuring your living plants spend less time in transit.
  • 🎁 Free Shipping: Available on all orders over $50 via EMS. After processing, delivery typically takes 15-25 days after shipment. Perfect for non-perishable items like art prints, supplies, or dried bouquets.
How long will my order take to arrive?
Please allow 1-2 business days for us to lovingly select, inspect, and pack your order. After that:
  • Standard Shipping: 10-15 days in transit.
  • Free Shipping (EMS): 15-25 days in transit.
You will receive a tracking link via email once your package is on its way.
Do you ship internationally?
Yes! We ship our “leafy love” worldwide*, bringing a piece of Arizona sunshine to doorsteps across the globe. Please note, we are currently unable to ship to some parts of Asia and a few remote regions. For the most current list, please check our website.
How are plants packaged for shipping?
We treat shipping as an extension of plant care. Each item is packed with its specific needs in mind using specialized materials to secure pots, protect foliage, and maintain root health. For temperature-sensitive shipments, we include Heat Packs to safeguard against cold.

💳 Payments & Accounts

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for a secure and quick checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your financial information is protected.
Can I modify or cancel my order?
To ensure we can carefully prepare your plants, please contact us immediately at [email protected] if you need to modify or cancel an order. We will do our best to accommodate your request if the order has not yet entered the packing phase.

♻ Returns & Guarantees

What is your return policy?
Your confidence is guaranteed. If your plant arrives in less-than-perfect health, we offer a straightforward 15-day return policy from the date of delivery. Please contact our customer care team at [email protected] to initiate a return. We’ll make it right.
What should I do if my plant arrives damaged or stressed?
First, don’t worry! It’s normal for plants to experience slight shock during travel. Open your box promptly, give your plant a gentle watering if needed, and place it in the appropriate light as listed on its care card. They usually perk up with a little TLC. If you have concerns about its health upon arrival, please contact us within 15 days with photos, and we’ll help.

🎁 Gifts & Special Services

Do you offer gift services?
Yes! We specialize in Birthday Gifts for Plant Enthusiasts, Corporate Plant Gifts & Services, and curated Gift Ideas for Plant Lovers. Consider our Dried Floral Bouquets for everlasting beauty or a Houseplant Gift Box for a living surprise.
Can I include a gift note?
Certainly! During checkout, you’ll find an option to add a personal gift message. We’ll include it with your shipment.

We don’t just ship plants; we carefully transition a living story into your hands.
Have a question not answered here? Our U.S.-based customer care team is always here to help.
Email us at: [email protected]

Nature Green Store | Cultivating Connections from Mesa, Arizona

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